Work together, quality first - Wuxi Sylaith Special Steel Company efficiently solves customer problems and deepens international partnerships

Under the background of close cooperation in the global supply chain, Wuxi Sylaith Special Steel Co.,Ltd has always adhered to customer demand-oriented, and won the long-term trust of international customers with excellent quality and efficient service. Since February last year, Wuxi Sylaith Special Steel Co.,Ltd has established a stable cooperative relationship with a well-known Polish company, and has continued to receive orders every month, with remarkable results.

Recently, customers reported that the three latest batches of goods had partial cracks during the later processing. Since the supply chain involves multiple parties (Polish distributors, German end customers and Chinese procurement offices), the communication link is relatively complicated. After learning about the problem, the senior management of Wuxi Sylaith Special Steel Co.,Ltd Company attached great importance to it and took quick action. They sent representatives to communicate face-to-face with the Hangzhou Procurement Office as soon as possible, and held a multi-party video conference with Polish customers and German end customers to jointly analyze the root cause of the problem.

After testing by German customers, it was found that the elongation rate of the steel pipe was within the qualified range, but it was slightly lower than that of previous batches. After in-depth investigation by the technical team of Wuxi Sylaith Special Steel Co.,Ltd , it was found that the problem was caused by the factory's recent adjustment of the production process from hot rolling to cold rolling in order to improve product consistency. Although cold rolling technology significantly improves the wall thickness uniformity and surface finish of the pipe, the residual stress after cold rolling leads to a slight decrease in elongation, thereby increasing the risk of cracks in later processing.

In response to this situation, the technical team of Wuxi Sylaith Special Steel Co.,Ltd , with its rich industry experience, quickly proposed a solution: adding an oxygen-free annealing process after cold rolling to eliminate residual stress and increase elongation. Test data show that after annealing, the elongation of the pipe can be increased by more than double, and the problem of processing cracks will be significantly improved.

At the same time, in order to ensure the quality of subsequent delivery, Wuxi Sylaith Special Steel Co.,Ltd took the initiative to negotiate with customers to suspend the shipment of 50 tons of goods that have been produced, and arrange shipment after annealing is completed and the samples are confirmed to be qualified. This responsible attitude has won high recognition from customers. Polish customers have clearly stated that they will continue to cooperate with company and look forward to the test results of samples after annealing.

Focusing on customers and winning the future with quality

This incident once again confirms our company's service concept of "customer first, quick response". In international trade, factors such as the complexity of the supply chain and the potential impact of process adjustments may bring challenges to cooperation. Wuxi Sylaith Special Steel Co.,Ltd always responds to problems with a proactive attitude, and transforms potential risks into opportunities for deepening cooperation through technological innovation and efficient communication.

In the future, Wuxi Sylaith Special Steel Co.,Ltd will continue to uphold the spirit of excellence, strictly adhere to quality control, optimize supply chain management, provide more reliable products and better services to global customers, and work with partners to create a win-win situation.